Privacy Statement & Policy
Last Updated April 2022
- What Information is Collected by Heartland Fidelity Insurance or its Service Providers and When
We may receive personal information from other sources. For example, if you connect your social media account(s) to your account, the social media site may share information with us about your use of their services, including information about your profile, contacts, and viewed or liked content. We encourage you to read the applicable privacy policies for your social media accounts. We shall have no responsibility for the data collection and use practices of those social media sites.
Heartland Fidelity Insurance and its service providers also collect certain non-personal information, data that does not identify you as an individual person. This information tells us about how people use the Platform so that we can analyze its effectiveness and provide you with a better web experience. We collect and use this information through a variety of technologies, including “cookies” and analysis applications, as discussed below.
- Server Information
Like every website, the Heartland Fidelity Insurance servers automatically and temporarily store the following information in the server log files. This information is provided by your browser, unless you have deactivated the function.
- IP address of the enquiring computer
- File query by the client
- The http response code
- The Internet page from which you visited us (referrer URL)
- The time of the server query
- The browser type and version
- The operating system used on the enquiring computer
The server log files are not analyzed with respect to individuals. At no time can this data be attributed to specific individuals.
- Platform Visit Tracking Technologies
A cookie is a unique alphanumeric identifier that websites use to help identify the number of unique visitors to a website, whether or not those visitors are repeat visitors, and the source of the visits. Cookies cannot be executed as code or used to deliver a virus and thus pose no threat to you. Servers and sites other than the one placing the cookie on your hard drive cannot read the cookie, and no personal information can be gathered by other servers from the cookie. If you prefer not to enable cookies or to disable them, you may do so through your web browser’s security settings. Please note that certain features of the Platform may not be available once cookies have been disabled.
Like most websites, the Platform gathers certain information automatically and stores it in log files. This information includes internet protocol (“IP”) addresses, browser type, operating system, internet service provider (“ISP”), referring/exit pages, date/time stamp of access, and clickstream data, and information about the content you view on the Platform. When you visit the Platform, the servers automatically log your IP address, the time and duration of your visit, and the time and duration spent on the pages of the Platform which you view. If you arrive at the Platform by clicking a paid advertisement or a link in a communication, then the server will capture information that tracks your visit from that link. If you arrive at the Platform by clicking on a non-paid source, such as a search engine result or link on another website, the server may capture information that tracks your visit from that source, to the extent available.
Some of our communications to you may contain a “click-through URL” which links to content on the Platform. When you click one of these URLs, it passes information through the Heartland Fidelity Insurance web server before you arrive at the destination web page. Heartland Fidelity Insurance tracks this click-through data to help determine interest in particular topics and measure the effectiveness of our communications. If you prefer not to be tracked, simply avoid clicking text or graphic links in emails you receive from Heartland Fidelity Insurance.
Certain features of the Platform may use local stored objects (“Flash cookies”) to collect and store information about your preferences and navigation to, from, and on our website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
Heartland Fidelity Insurance additionally may use web beacons or pixel tags, which are tiny invisible graphic images, in the Platform. Web beacons and pixel tags may be used by Heartland Fidelity Insurance to count users who have visited its webpages and for related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
- Different Devices
If you use different devices (e.g., your smart phone, laptop, and/or home computer) to access the Platform, we may be provided with and collect device-specific information, including your hardware model, operating system version, unique device identifiers, phone number, location, and mobile network information. We may associate your device identifiers or phone number with your account information.
- Third-Party Analytics
We may use third-party service providers (e.g., search engines) to collect and analyze information about use of the Platform. These service providers may utilize cookies and related technologies to collect personal information.
- Use of Information
Heartland Fidelity Insurance and its service providers (e.g., advertising or marketing companies) may use your personal information to provide our services and to contact you in response to inquiries you submit. Heartland Fidelity Insurance and its service providers may retain and use your information for as long as needed for the following purposes:
- to present our Platform and related content to you;
- to provide you with information, products or services that you request from us;
- to provide you with notices about your account;
- to process your benefits claims;
- in combination with other information for Platform improvement and marketing and promotional purposes;
- to provide more consistent and personalized services across the Platform, including to personalize our advertising, marketing, and promotional efforts;
- to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
- to notify you about changes to the Platform or any products or services we offer or provide though it;
- to allow you to participate in interactive features on the Platform;
- in any other way we may describe when you provide the information;
- for any other purpose with your consent.
- When Heartland Fidelity Insurance Discloses Your Information
We may disclose aggregated information about our users without restriction. This data cannot be attributed to any specific individual. Heartland Fidelity Insurance `may disclose aggregated user data in order to describe our services to current and prospective affiliates, and to other third parties for lawful purposes.
Heartland Fidelity Insurance and its service providers may transfer information between them for business purposes. For example, our service providers may handle technical support, marketing, advertising delivery and tracking, or information analysis. We furnish our service providers the information they need to perform these and other services, and we work with our service providers to respect and protect your information. We may also provide your information to our affiliates. The entities with which we share information may be located in the United States or other countries.
In the event that Heartland Fidelity Insurance or some of our assets are sold or transferred or used as security, or to the extent we engage in business negotiations with our business partners, the information collected on the Platform may be transferred or shared with third parties as part of that transaction or negotiation. We may also provide information or provide access to information to any of our affiliated businesses or to our business partners.
On rare occasions, we may disclose specific information without your consent and without notice to you as required to comply with laws and regulations, or to comply with court orders, subpoenas, or lawful discovery requests. Information collected from you may also be used to investigate security breaches or otherwise cooperate with authorities. We may also share information with companies assisting in fraud protection or investigation.
- How Your Information is Protected
Heartland Fidelity Insurance has implemented reasonable physical, technical, and organizational safeguards to help protect your personal information from unauthorized access, acquisition, or disclosure, alteration, or destruction. Although we strive to keep your personal information secure, no safeguards can be guaranteed to be completely secure, so you should exercise caution when transferring personal and other sensitive information over the Internet, including in email communications. Please advise us immediately at the address listed below of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody or control.
If your communication contains sensitive information and you would prefer not to submit this information online, please contact us at (202) 434-8354.
- Third-Party Sites
The Platform may contain links to other websites. Please note that when you click on one of these links, you will leave the Platform and will be subject to the policies and privacy practices of the other websites, which may differ significantly. You should review the policies of other websites you visit. Heartland Fidelity Insurance is not responsible for the content, technology, security, or practices of linked sites operated by others, or for your use of linked sites.
- Children’s Privacy
The Platform is not aimed at or intended for children. We do not knowingly collect information from children under the age of thirteen through the Platform. If we obtain actual knowledge that we have inadvertently collected personal information from a child under the age of thirteen, we will delete that information from our records. If you believe we might have any information from a child under the age of thirteen, please contact us at firstname.lastname@example.org Please note that emancipated minors and minors who may, under applicable law, obtain health care services or health insurance without the consent of a parent or guardian, are treated the same as adults for purposes of collection and access to health information.
- Applicable Law
You should be aware that data related to the Platform is hosted, processed, and handled in the United States. We comply with all applicable laws of the United States.
We recognize that the Platform may be accessed from anywhere in the world, and that the laws of the jurisdictions in which some users are located may differ substantially from those of the United States and the State of New Jersey. Because we cannot practicably prevent users in different jurisdictions from accessing the Platform, you are responsible for knowing and complying with the laws of your jurisdiction. If such laws conflict with your use of the Platform or any of its content or functionality, the Platform is not intended for you, and we ask you not to use it or submit any information through it.
- Do Not Track
“Do Not Track” is a privacy setting that you may set in your web browsers. If turned on, this setting requests that websites not track information about users. At this time, we do not respond to “Do Not Track” browser settings or signals.
- Contact Us
Heartland Fidelity Insurance Company
Attn: Legal Department
1200 Route 46 West
Clifton, NJ 07013